Privacy Policy

At Samley Teas, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, contact us, or interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described below.

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1. Who We Are

Samley Teas (Pvt) Ltd is a global tea company based in Sri Lanka, sharing the rich heritage and authentic taste of Ceylon Tea with the world. This policy applies to all Samley Teas branches and subsidiaries, including those operating under:

• Samley Teas (Pvt) Ltd – Sri Lanka
• Samley Teas USA LLC – United States
• Samley Teas LLC – Russia

For privacy-related inquiries, you can contact us via info@samleyteas.lk.

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2. Information We Collect

We collect information only when necessary to communicate with you, improve our services, or maintain our relationship.
(a) Personal Information You Provide Directly:
When you interact with us, we may collect:

• Full name and contact details (email, phone number, address)
• Business or organization details (for trade inquiries or partnerships)
• Any messages, inquiries, or feedback you submit through our forms or email

(b) Automatically Collected Information: When you browse our website, certain data may be collected automatically through cookies or analytics tools, including:

• Your IP address and location
• Browser type and version
• Device type and operating system
• Pages viewed, time spent, and navigation patterns

This helps us understand how visitors use our website and improve overall user experience.

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3. How We Use Your Information

We use your information for legitimate business purposes, including to:

• Respond to your inquiries or requestsn
• Manage customer or partner communications
• Send updates, product information, or newsletters (only if you’ve opted in)
• Improve our website functionality and content relevance
• Comply with legal or regulatory requirements

We do not collect more information than needed and never use it for unrelated purposes.

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4. Cookies and Analytics

Our website uses cookies small text files placed on your device to enhance your browsing experience and analyze site performance.
Types of cookies we use:

• Essential cookies: Required for website functionality
• Performance cookies: Help us measure and improve user experience
• Preference cookies: Remember your settings or language choice

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5. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade personal data. Your information may only be shared with:

• Trusted service providers (e.g., hosting, analytics, or email platforms) who help us operate our website securely
• Legal or regulatory authorities when required by law or in response to valid legal requests

All service partners are contractually bound to maintain confidentiality and data protection standards.

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6. Data Storage and Security

We store your data securely using encrypted systems and restricted access controls. Our security measures include:

• Firewalls and SSL encryption
• Regular data security audits
• Limited employee access to sensitive information

While no online system is 100% secure, we take every reasonable step to protect your personal data from unauthorized access, loss, or misuse.

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7. Data Retention

We retain personal information only as long as necessary for the purposes it was collected or as required by law. Once data is no longer needed, it is securely deleted or anonymized.

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8. International Data Transfers

As Samley Teas operates globally, your information may be processed in multiple countries, including Sri Lanka, the United States, and Russia. In all cases, we ensure that data is handled securely and in compliance with applicable privacy regulations.

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9. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access a copy of the data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for marketing communications

To exercise these rights, please contact us at info@samleyteas.lk. We aim to respond to all requests within 30 working days.

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10. Children’s Privacy

Our website is not directed toward children under 16 years of age. We do not knowingly collect or store information from minors. If we discover such data, it will be promptly deleted.

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11. Third-Party Links

Our website may include links to external websites for your convenience. Please note that we are not responsible for the content, security, or privacy practices of those sites. We recommend reviewing their privacy policies separately.

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12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or best practices. The latest version will always be available on this page, with the effective date clearly stated.

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13. Contact Us